May 1, 2022

Common Player Complaints About Online Casinos

Leticia "Letty" Santos
Written byLeticia "Letty" SantosWriter

Gambling at the best online casinos is fun. These casinos are stylish, offer huge bonuses, and are safe to play at. But that’s until delays and technical issues start kicking in. 

Common Player Complaints About Online Casinos

Believe it or not, some online casino players end up being frustrated that they end up quitting the site altogether. 

So, what are some of these internet gambling complaints that players experience on a day-to-day basis? Is there anything you can do to avoid these scenarios? Keep reading to learn!

Most Common Online Casino Complaints

Account suspension

Ever woken up only to meet an account suspension email from your trusted casino? Yeah, that can be frustrating! The thing is that online casinos can suspend player accounts for multiple reasons. This can be something logical, like not completing the KYC process to flimsy excuses like using foul language in the live dealer room. 

Delayed payments

Any serious player would want to withdraw their online casino winnings at the shortest possible time. After all, the casino can suspend your account with everything in it whenever they feel like it. Often, rogue casinos drag their feet to make payments or even fail to make payments altogether. Remember that once the casino has your funds, they are in total control over it.


Self-exclusion is a standard player protection policy allowed at reputable online casinos like National Casino. In this case, the player can write to their casino, explaining that they want to take a sabbatical from all gambling activities. This can help combat problem gambling. 

But unfortunately, some casinos will continue sending the player promotional newsletters and even allowing them to access their gambling account.

Unsatisfactory Support

If you ask any online casino player to rate the support they receive from their gambling site, most will even rate 1/5. So, what happens? Some reputable casinos have enormous player requests, with responses taking more than 24 hours.

Although live chat has helped immensely in this regard, you might find yourself talking to a bot or queuing more than you expect. And in worst-case scenarios, toll numbers don’t even go through.

Software Errors

The famous “software error” is a common complaint among online casino players. In fact, this is the main reason why some players believe that casino games are rigged. 

For example, your favorite slot machine can be interrupted when you’re just about to trigger free spins. Or, the casino can simply refuse to pay your jackpot win, citing a technical issue with the game. Sad indeed!

Connectivity Failure

This is somewhat a continuation of software errors. Many live casino players complain of on and off connections during play. Of course, this can prevent you from taking advantage of a high-paying opportunity. Not only that, the game can freeze when you’re using bonus money to play it. 

Avoiding These Internet Gambling Complaints

Online Casino Licensing

If you’ve experienced several issues mentioned above, the chances are that you played in a rogue casino. Licensed online casinos operate under strict rules and codes of conduct as laid out by the regulatory authority. So, make sure the casino is accredited by your local gambling authority or an international body like the UKGC, MGA, or Swedish Gambling Authority. 

Game Testing is Key

Another critical factor to consider is if an independent body has tested the available games. Organizations like iTech Labs, Gaming Associates, and eCOGRA will only approve games that have passed fairness and transparency tests. This way, you can eliminate any doubts about the annoying “software error” issue.

Understand the Terms and Conditions

Most players would complain about the casino even before reading the terms and conditions page. But what these players don’t know is that this dull-looking page can be the deciding factor if push comes to shove. Most reputable casinos will clearly stipulate the terms of account suspension, payment limits, and more on this page. So, please read it carefully before complaining.

Device and Internet Connection

You don’t expect a smooth online casino experience with a 3G or 2G network, do you? Game development technology has improved, and the size of game files to download and stream has also increased. So, at the bare minimum, use 4G to play online casino games. But if you can get Wi-Fi or a 5G phone, the better. 


This one falls at your doorsteps again. You’ll have no one to blame if you join an online casino with the worst reputation. So, do your homework by reading detailed online casino reviews. Also, there are many community forums where you can learn a thing or six about player experiences at your favorite gambling site. This is serious, by the way!

About the author
Leticia "Letty" Santos
Leticia "Letty" Santos

Letty Santos, a vibrant spirit from the heart of Manila, seamlessly merges her passion for Filipino culture with the exhilarating world of online casinos. Bringing a unique Filipino touch to every project, she's a gem in the casino localization realm.

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