Read the list of all FAQ's collected by CasinoRank from players of Kassu.
Players can add limits to their deposits at any time. Players can do that on their own, or they can ask Customer Support for assistance.
Players from all countries can request to cancel self-exclusion except players from the UK. To do so, players need to send a detailed written request. Players will have 7 days cool-off period which will be enabled following the cancelation of the Self-Exclusion period. Players from the UK will not have their account re-activated at any time, they will have to wait for the Self-exclusion period to end.
Players need to head to Gamstop where they can enter some personal details to sign up. Once they do, they will receive an email summarizing all the details of their self-exclusion from gambling.
Yes, players are allowed to close their accounts for whatever reason they have. They can contact Customer Support via the Live Chat feature and they will help them with the process.
As soon as a player requests a withdrawal, Kassu Casino will process the request within 72 hours.
To play at Kassu Casino, players need to make a deposit first. This is a simple process that will take only a couple of minutes. Players need to click on the Deposit button which can be found on the top right-hand side, or they can head to the Cashier and click on the Deposit section. Enter the amount they wish to deposit and confirm the transfer. The funds should reflect in the player's account almost immediately.
Players can change some personal details. Anyhow, they can't change their name, date of birth, and country of residence for security reasons.
Players who believe that they already have an account at Kassu Casino can contact the casino via the Live Chat feature. The Customer Agent can check and verify their details.
Almost all error messages are self-explanatory. Anyhow, if a player encounters a persistent problem the best thing to do in a situation like this is to contact Customer Support for assistance.
Live Casino refers to table games that are streamed from either a studio or a land-based casino. This is the ultimate addition to any casino that allows players to play their favorite games in real-time with a real-life dealer. The games are hosted by professional Live Dealers to recreate the experience of a land-based casino.
In all live casino games, players have the opportunity to chat with the dealer. They can do that using the live chat feature. And not only with the live dealer, but players can talk with the other players as well.
To play for real money players need to make a deposit. They can do that when they click on the Deposit button in any game and on the top right-hand side of every page. Players can also head to the Cashier and choose the Deposit section, choose the payment method and enter the amount they wish to deposit. There are many different payment methods available for players and once the transfer is successful the funds should reflect in their account almost immediately.
Kassu Casino doesn’t charge any fees for deposits and withdrawals.
What players need to do if something like this happens to them is to make sure that the funds were deducted from their bank account. If the funds were deducted, then you should contact Customer Support and they will be able to trace and solve the problem. In some cases, the Customer Agent might need a copy of the transaction.
Kassu Casino has added many different payment methods to cater to players from different countries. Anyhow, some payment methods might not be available for everyone. The best thing to do is to head to the Cashier and the Deposit section and see the full list of payment methods.
Failed deposits can happen for a couple of different reasons, and these are the most common ones:
Kassu Casino accepts the following currencies: USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH.
Yes, players can cancel a withdrawal while it is still pending. Once a player requests a withdrawal the casino needs some time to process the gameplay for irregularities. During this time, players can cancel the withdrawal and the funds will be returned to their account.
A bonus is extra money that the casino gives to its players. This way they allow their players to increase their chances of winning. The size of the bonus may vary, and almost every bonus comes with wagering requirements. Players need to meet the wagering requirements before they will be able to make a withdrawal.
The welcome bonus comes with some restrictions and players need to make sure to understand the terms and conditions of each bonus before they accept it. What players need to pay attention to when they play through the welcome bonus is that not all the games will contribute towards the wagering requirements.
Almost all the games at Kassu Casino are available in fun mode. This allows players to try out games without having to deposit. This is a great opportunity to learn the rules of the game and to practice a strategy without spending their own money. The only games that are not available in fun mode are live casino games.
Kassu Casino has a mobile platform that allows players to access their accounts on their hand-held devices. There is not an app that they can download at this point, but they can use their browser.
Players don’t have to activate their free spins, all they have to do is to open the game and the free spins will be waiting for them there.
There is nothing to worry about if you lose internet connection while playing. The casino will pause the game, and the next time a player connects they will continue from where they stopped.
At Kassu, players can find different table games to play. For the ultimate experience, they can play the games at the Live Casino section. Some of the games they can play at the casino include Auto Roulette La Partage, Atlantic City Blackjack, Big Win Baccarat, and Big Bad Beasts.
Kassu has partnered with some of the most popular software providers to bring the best games. Some of the software providers include NetEnt, Microgaming, Play’N Go, Push Gaming, Skywind Group, and Red Tiger Gaming.
Kassu Casino has all the necessary licenses to operate. They have a license from Malta Gaming Authority and the UK Gambling Commission which speaks volumes about the casino, and players can rest assured that their personal and financial information is safe. And that is not all, all their games are fair and all the outcomes are random.
At this point, players from the USA and its territories can't join the casino.
Each bonus at Kassu Casino comes with wagering requirements that players have to meet before they can request a withdrawal. The welcome bonus comes with 40 times wagering requirements.
Kassu Casino allows players to have only one account.
There are no fees on deposits and withdrawals at Kassu Casino.
Once a player requests for a withdrawal, it will take the casino to review the gameplay between 24 and 72 hours, before they can release the withdrawal.
To verify one's account, players need to send copies of legal documents to do so. They will have to verify their identity, address, and payment method. This is crucial for every casino account, and if players fail to verify their account they will not be able to withdraw their winnings. The good news is that once a player verifies their account, they don't have to do that again. Anyhow, the casino reserves the right to request additional documents at any time they believe it is necessary.
Before accepting a bonus, players need to understand the terms and conditions of the bonus before they accept it. The welcome bonus at Kassu Casino comes with 40 times wagering requirements. Another thing that players need to remember is that deposits made with Skrill and Neteller are not eligible for the welcome bonus.
Players don't need another account for their hand-held devices. They can access their account using their mobile via their browser.
Players can take a break from gambling whenever they believe it is necessary. Kassu Casino offers different tools that players can utilize such as a cooling-off and self-exclusion period. The best thing players can do is to contact Customer Support and they will help them make a better-informed decision.
Players can close their account if they don’t want to use it anymore, or if they believe they have a gambling problem. Again, the best thing to do is to contact Customer Support and they will help players close their accounts.
Kassu Casino belongs to the Genesis Global group that has more casinos under its wing.
At this point, Kassu Casino doesn’t have a mobile app that players can download. Anyhow, they can access their account from their mobile at any time as long as they have an internet connection.
Kassu Casino offers a very generous welcome bonus to all their players who register for an account and make their first deposit. The welcome bonus at Kassu Casino is carried over the player's first four deposits and it will enhance the player's balance up to $1.500 and on top of that, they will receive 300 free spins. The welcome bonus works in the following way:
The minimum amount players can withdraw will depend on the payment method they use. The best thing to do here is to head to the Cashier and select the Withdrawal section, and next to each payment method they will find all the necessary information.
Yes, Kassu Casino accepts players from the UK. What is more, the casino holds a license from the UK Gambling Commission.
Yes, Kassu Casino accepts different e-wallets that players can use to deposit their accounts. At this point, these are the wallets that are accepted: Trustly, ecoPayz, Skrill, Paypal, and Neteller.
The Live Chat option is available only to registered players. If you don’t have an account at Kassu Casino yet, you can register for one in a couple of minutes only. Keep in mind that players who create an account at the casino and make their first deposit are entitled to a very generous welcome bonus.
Yes, there are many different jackpot games available at the casino. Some of the most popular ones include Hall of Gods, Mega Moolah, and Divine Fortune, just to name some.